It has been brought to our attention by Siegenia that certain of their patio door top stay arms may be defective, the defective stay arms product references are PSK, PSK-Z and HSK.
The defect notification can be found on the EU Consumer Affairs Site and on the Consumer Focus Labs site. The defective parts in question are the sliders located in the top track guide rail. the defective sliders were produced and supplied by Siegenia between 1994 and 1997.
Even if the sliders have worked satisfactorily until now there is a risk that they could break and the sashes could fall out of their frames causing damage to people and or property. If you think you have one of these tilt and slide patio doors Siegenia have a website you can go to and click the begin identification link to be led through a series of questions which will enable you to identify if your tilt and slide patio door is at risk. This information can also be printed out as a PDF.
We have sent a letter to all customers on our records this may affect. Our service department can carry out an inspection and rectification work in our local area the cost being £70.00 to £100.oo. To arrange ths please telephone Gardinia on 01484 542912 and request a “patio door inspection.”