If you are thinking about having new Upvc Windows or Doors installed it can often be hard to know if the company you are thinking of using are being responsible with the services they are providing.

FENSA, the government authorised competent persons scheme for the replacement of windows and doors have produced a free report for consumers, this report will help the consumer pot a cowboy company.

Download the extensive FENSA Consumer Guide To Cowboys and educate yourself today.

As a FENSA registered company we’re required to inform FENSA every time we install replacement Windows and Doors. These installations are then randomly inspected by FENSA to ensure the job carried out has been completed to a high standard, correctly and most importantly meets all regulations in place.

2 Comments. Leave new

  • Window/door fitted by cowboy thats not secure. Can not close the back door..very hard to close.
    I have told him it’s not finished & unstable.
    He says that’s another job…unfortunately I have paid him… through the bank.
    Any advice…?
    can *Fensa* come to inspect the work…dont think he’s a member…
    I’m a pensioner 72yrs young…I’ll freeze in the winter…also security with door not closing properly…I’m afraid…
    I don’t know his address we contacted through whatsapp.
    Have spoke to C/Advice…they said that I’m stage 2 send letter but where ?????
    Help…builder was friend of friend.☺

    • The best thing you can do is contact a reputable local installer and ask if the installer is happy to have a look at the current state of this installation, with the view of finishing it to a satisfactory standard. If so then ask the reputable company to provide a quote for the work to be carried out. It might be a good idea to ask family / friends to take a look at this quote before committing to any additional work.

      You might be able to peruse the cowboy though the small claims court, however whatever you do at this point will unfortunately cost money. I would say your main priority is to find a reputable local company who can inspect the installation and hopefully finish it to a satisfactory standard if possible.

      If this person has carried out other botched jobs locally you might be able to track down other people with similar experiences in your area on local Facebook groups, hopefully obtaining an address or other contact details for this person, which will be of help if you choose to go though the small claims court.


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